• experience packages should be accepted in their entirety, please note that changes or substitutions to products included in the Experience Packages are not allowed (example:
  change the welcome bottle with other types of spirits, such as cocktails, is not allowed;
• please note that there are no refunds where the customer has not used/consumed all the
  products included in the Experience Package selected;
• please be aware that all additional and eventual extras must be paid directly on site.
• reservation will be valid only after receiving the final email confirmation;

NON-REFUNDABLE RATE:
Non-refundable prepayment allows a maximum of 1 date change, according to availability. Rescheduling is allowed up to 10 days from the date of arrival, to request a free date change it is mandatory to send an email to reservation@arienzobeachclub.com. In the event of a new date with a higher rate it will be necessary to pay the difference in price. In the event of a lower rate is permitted to spend the
credit to purchase extra services at the property. Any remaining credit will not be refunded after check-out.

REFUND/CANCELLATION POLICY:
The rate is non-refundable and cannot be cancelled whatever the reason of cancellation.

SPECIAL REFUND/CANCELLATION WEATHER POLICY:
The non-refundable prepayment will not be refunded in case of cancellation by the client due to weather conditions. If there was an official warning issued for the area due to the extreme weather conditions (e.i. hurricanes, rough sea, flood, dangerous thunderstorms, tornados, etc) last-minute rescheduling is always allowed. The client will be refunded the total amount if rescheduling for dangerous weather (in which the beach club is forced to close) is not possible (e.i. alternative dates not available, available dates are not suitable for the client).

REFUNDABLE RATE:
Cancellation before 10 days from the date of arrival provides a full refund without penalty. If cancelled or changed within less than 10 days from the date of arrival, the rate is no longer refundable, even in case of no-show. Rescheduling is allowed up to 10 days from the date of arrival, to request a free date change it is mandatory to send an email to reservation@arienzobeachclub.com. In the event of a new date with a higher rate it will be necessary to pay the difference in price. In the event of a lower rate is permitted to spend the credit to purchase extra services at the property. Any remaining credit will not be refunded after check-out.

CANCELLATION POLICY:
Cancellation before 10 days from the date of arrival provides a full refund without penalty. If cancelled within less than 10 days from the date of arrival, the rate is no longer refundable, even
in case of no-show.

SPECIAL REFUND/CANCELLATION WEATHER POLICY:
The Refundable Rate will not be refunded if the client cancels the reservation within less than 10 days prior to arrival date due to weather conditions. If there was an official warning issued for the area due to the extreme weather conditions (e.i. hurricanes, rough sea, flood, dangerous thunderstorms, tornados, etc) last-minute rescheduling is always allowed. The client will be refunded the total amount if rescheduling for dangerous weather (in which the beach club is forced to close) is not possible (e.i. alternative dates not available, available dates are not suitable
for the client).

LAST MINUTES RATE

Last minute reservations are paid at the moment of booking and cannot be cancelled and/or amended. In case of cancellation, 100% of the total value of the reservation will be charged as a cancellation fee.

REFUND/CANCELLATION POLICY:

The rate is non-refundable and cannot be cancelled whatever the reason of cancellation.

SPECIAL REFUND/CANCELLATION WEATHER POLICY:

The last minute prepayment will not be refunded in case of cancellation by the client due to weather conditions. If there was an official warning issued for the area due to the extreme weather conditions (e.i. hurricanes, rough sea, flood, dangerous thunderstorms, tornados, etc) last-minute rescheduling is always allowed. The client will be refunded the total amount if rescheduling for dangerous weather (in which the beach club is forced to close) is not possible (ei, alternative dates not available, available dates are not suitable for the client)

 

PENDING LATE CHARGE RATE:

Payment is required 15 days prior to arrival, otherwise the reservation will be cancelled.
Rescheduling is allowed up to 15 days from the date of arrival, to request a date change it is mandatory to send an email to reservation@arienzobeachclub.com. In the event of a new date
with a higher rate it will be necessary to pay the difference in price. In the event of a lower rate is permitted to spend the credit to purchase extra services at the property. Any remaining credit will not be refunded after check-out.

REFUND/CANCELLATION POLICY:
The rate, once paid, is non-refundable and cannot be cancelled whatever the reason of cancellation.

SPECIAL REFUND/CANCELLATION WEATHER POLICY:
The Late Charge Rate will not be refunded in case of cancellation by the client due to weather conditions. If there was an official warning issued for the area due to the extreme weather conditions (e.i. hurricanes, rough sea, flood, dangerous thunderstorms, tornados, etc) last-minute rescheduling is always allowed. The client will be refunded the total amount if rescheduling for dangerous weather (in which the beach club is forced to close) is not possible (e.i. alternative dates not available, available dates are not suitable for the client).

• outside food and drink is prohibited on our premises;
• a sun lounger will be assigned to each person within your booking reservation including adults and children. The use of your sun lounger is strictly personal and therefore cannot be shared with anyone else or given away;
• if you are delayed for any reason, please contact us to rearrange your arrival time, otherwise the reservation will be cancelled for no show.
• staying on the ground with beach towels is not permitted;
• management reserve the right to deny entry to anyone who does not respect the rules or anyone behaving in an unacceptable/disruptive manner towards the staff/customers;
• the opening hours of the Beach Club are from 10am to 6.00pm. Customers are not permitted to stay at the Beach Club outside of these opening hours;
• pets are not allowed;